Realty Academy: Our Terms & Conditions

Effective From: May 9, 2025

1. Welcome to Realty Academy!

Hello! Thanks for choosing Realty Academy (who we’ll call “Realty Academy,” “we,” “us,” or “our”). These Terms & Conditions (let’s call them “Terms”) are the rules for using our website (“Website”) and all our products, courses, materials, and services (“Services”).

By using our Website or Services, you’re confirming you’ve read, understood, and agree to these Terms. If you don’t agree, please don’t use our Website or Services. These Terms work alongside any other specific conditions or disclaimers you see on our Website or in any other agreements between you and Realty Academy.

You also confirm that you’re old enough to legally enter into contracts in your area and can indeed form a binding agreement.

2. What We Offer (Our Services)

Realty Academy provides online tutoring and study materials. Our goal is to help students prepare for pre-licensing exams from bodies like the University of British Columbia (UBC) Sauder School of Business or other Canadian regulators for careers such as Real Estate Agent, Mortgage Broker, Property Manager, or Strata Manager. We aim to make complex textbook information easier to understand and boost your chances of passing your licensing exams.

What’s Usually Included (this can change based on what you buy):

  • Access to our online tutorial platform and our unique study materials.
  • Content designed to complement official course materials from licensing bodies, which might include:
    • Simplified explanations of tricky topics.
    • Practice questions and mock exams we’ve created.
    • Digital study guides or notes (e.g., PDFs).
  • The exact details of what’s in your specific Service package will be shown when you buy it and in your email confirmation.
  • Sometimes, we might add extra services or materials to your package for free, just because we want to! This is entirely up to us.

What’s NOT Included:

  • Official Exam Registration: You are responsible for registering and paying for your licensing courses or exams with UBC Sauder School of Business or any other official body. (See Section 4 for more on your responsibilities).
  • Guaranteed Pass: While we do our best to help you prepare, passing your exam depends on your hard work and other factors. We can’t guarantee you’ll pass.
  • In-Person Lectures: Unless we specifically say a Service includes face-to-face classes, it doesn’t.
  • Verbal Promises: Only what’s written in the “What’s Included” section for your purchased Service or in these Terms counts.
  • Professional Advice: We don’t offer legal, financial, or tax advice.

3. Using Our Website and Services

Realty Academy gives you a limited, revocable, non-exclusive, non-transferable permission to access our Website and use the Services you’ve paid for. This is for your personal, non-commercial study use only. Please note: some courses and our learning site might only be accessible within Canada, as specified for that particular Service.

Your Course Access: Duration, Extensions & Management

  • Access Period: Your access to a course is usually for a set, continuous time (e.g., six (6) months from when you activate it, unless stated otherwise when you buy).
  • Extensions: If you need more time, you might be able to buy a course extension before your access runs out. This depends on availability and any fees we set.
  • Study Time Limits: Extensions aren’t endless. You need to manage your study time effectively.
  • No Pausing/Freezing: Once your course access starts, it runs continuously. It generally can’t be paused, frozen, or put on hold. (See Section 7 on Refunds for related info).

Your Responsibilities – You Agree To:

  • Use our Website and Services only for genuine educational and exam preparation.
  • Provide true and current personal details (like your name, email, and phone number) for registration and communication.
  • Follow any guidelines we post for our Services (these might change).
  • Keep your account login details secret.
  • Exam Registration: You understand it’s entirely up to you to register for your licensing exam with the right body (e.g., UBC). If we ask, you agree to show us proof you’ve registered, in the way we specify.
  • Your Devices & Software: You’re responsible for making sure your computer, tablet, etc., and software can access and use our learning site and materials. We’re not responsible for tech issues on your side.
  • Commitment to Study: You take full responsibility for your study efforts. To get the most out of our Services, you need to put in the work. You commit to:
    • Diligently following Realty Academy’s system and methods.
    • Completing all materials and steps in the order we recommend, without taking shortcuts.
    • Actively engaging with the material (e.g., explaining your answer choices in practice exercises if asked).
    • Focusing on truly understanding the material, not just memorizing it.
      You agree that following our system and your dedicated study are crucial for your success.

Things You Agree NOT To Do:

  • Use our Website or Services for anything illegal or to help someone else do something illegal.
  • Copy, share, sell, or use any of our “Materials” (defined in Section 5) for business purposes, to help a third party, or to benefit a competitor. Unauthorized sharing or copying can lead to losing access to Services without a refund.
  • Try to mess with our Website’s security, network, or try to get unauthorized access to our systems (including source code).
  • Use data mining tools (like robots or spiders) on our Website.
  • Bypass or disable any security features of our Website or that protect our Materials.
  • Send any viruses, worms, or other harmful software.
  • Change, adapt, sell, reverse engineer, or take apart any part of our Website or Materials.
  • Create new works based on our Website or Materials.
  • “Frame” or “mirror” our Website.
  • Do anything that puts an unreasonable strain on our systems (or our providers’ systems).
  • Be involved with any competing business (as an affiliate, employee, or agent) without our written permission first.

We can refuse service, or suspend/end your access to our Website or Services at any time, for any reason. This includes if you break these Terms, or if we believe (after an initial check) that our Services aren’t a good match for your learning needs. We don’t have to give you prior notice. Once you pass your exam or your course access ends, your access to specific course materials might be stopped or limited, based on the Service you bought. Your access is for you alone.

4. How You Access Our Services

  • Live Online Lectures: If your Service includes them (e.g., via Zoom), we’ll share links and schedules through a student communication channel (like a private group or email) or on our Website. Please understand that scheduled live online classes might sometimes be rescheduled or cancelled due to unforeseen issues or at our discretion. We’ll try to give you reasonable notice if this happens.
  • Pre-recorded Videos & Digital Materials: You’ll typically access these (videos, study guides, notes) through an online learning platform (e.g., Teachable). You might need to create a student account there. These materials are often available right after you register, we verify you, and you pay. They are not considered services to be delivered in the future.

5. Our Intellectual Property & Your Confidentiality Obligations

5.1. Who Owns What (Our Content)
Realty Academy or our partners own all rights to the materials on our Website and in our Services. This includes the “look and feel” (design, layout, graphics), information, course materials, study guides, notes, summaries, formulas, practice questions, mock exams, videos, logos, graphics, sounds, trademarks, and images (collectively, our “Materials”). We keep all rights not specifically given to you in these Terms.

5.2. What We Mean by “Confidential Information”
“Confidential Information” is any information Realty Academy provides, whether spoken, written, or digital, including (but not limited to):

  • Teaching materials (booklets, notes, PowerPoints, sample/mock exam questions, past exam papers, worksheets, online videos).
  • Our unique teaching methods, formulas, and analytical frameworks (like our “Passing Formula”).
  • Lectures (recorded or live).
  • Anything else we mark as confidential.

Confidential Information doesn’t include information that: (a) was already public before we shared it; (b) becomes public after we shared it, through no fault of yours; (c) you already had before we shared it, as long as your source wasn’t bound to keep it secret; or (d) you get from another source not bound by confidentiality.

5.3. How You Must Treat Confidential Information
You agree:

  • To use Confidential Information only for your personal exam preparation as a registered Realty Academy student.
  • Not to use any Confidential Information for your own business, to sell or lease it, or for any purpose that would compete with us. Specifically, you won’t use it to run any kind of licensing tutorial or similar educational service.
  • Not to share, show, or give any Confidential Information to anyone else (including other students not in the same specific service, or any outside people or companies).
  • Not to copy, record (video or audio), or photograph any of our Materials, lessons, notes, or mock exams. You cantake reasonable notes or screenshots for your personal study, but these copies must not be shared and must be deleted after you pass your exam or your access ends.
  • To take all reasonable steps to keep Confidential Information secret (at least as carefully as you protect your own confidential info, but always with reasonable care).
  • To tell us in writing immediately if you know or suspect any Confidential Information has been misused, stolen, or shared without permission.

5.4. No Extra Rights Granted
These Terms don’t give you any rights to Realty Academy’s patents, copyrights, or other intellectual property, other than the limited right to review and use our Materials for your personal exam prep as allowed here.

5.5. Confidentiality Lasts
Your duty to keep Confidential Information secret continues indefinitely (or for the longest time the law allows), even after your access to Services ends or you finish your course.

6. Paying for Our Services

You agree to pay the full amount for the Services you choose, in Canadian dollars, when you register or buy. We accept payment methods like email money transfer, credit/debit card, WeChat Pay, Alipay, or others we specify.

The total cost, including descriptions, prices, and any taxes (like GST/HST), will be shown on our Website’s cart page, at the online checkout, and detailed in the email receipt you get after paying. This email receipt is part of our agreement.

If there’s a difference between pricing on the receipt/invoice and pricing advertised elsewhere, the price on the final checkout page and your official receipt is the one that counts for that purchase.

7. Our Refund Policy

  • General Rule: No Refunds. Because many of our Services are digital and you get immediate access to our unique materials, once you’ve bought a Service and the digital product/service is delivered or made accessible, we generally DO NOT offer refunds. “Delivery” means giving you access to online platforms, sending digital files, or starting live sessions. You agree that once your course is activated, there’s usually no refund and no option to pause, freeze, or hold your course access time (see Section 3).
  • Exception for Non-Delivery: We might consider a refund if Realty Academy doesn’t provide the main parts of the Service you bought within a reasonable time (e.g., 3 months from the agreed start date, or purchase date if no start is set), as long as this failure isn’t your fault or due to tech issues on your end.
  • Course Exchange (Maybe): At our sole discretion, we might let you swap one tutorial course for another within one (1) month of your initial registration. This would involve an administration fee (e.g., $150 to $250, which we’ll specify).
  • 100% Money-Back Guarantee (Strict Conditions Apply): We may offer a 100% money-back guarantee on specific, designated courses. To qualify, ALL of these conditions MUST be met:
    1. You bought a course that was explicitly advertised with this 100% money-back guarantee.
    2. You completed Realty Academy’s entire full online live program (if part of your course), missed no lessons, and finished all assigned pre-recorded materials and exercises.
    3. You achieved a score of at least 90% (or whatever score we specify for that course) on our designated practice exams, mock tests, AND any official exam study guides (e.g., UBC’s exam study guide and course workbook) as directed by us, BEFORE you take your official licensing exam. You must provide proof of this (e.g., submitted worksheets, online test results) to us before your official exam.
    4. If we ask, you must be able to get 90% (or the specified score) on a sample exam assessment we choose and give you.
    5. You must have tried the official licensing exam within a set timeframe (e.g., six (6) months) from your course enrollment date with us.
    6. You must give us official proof you failed that licensing exam within a set period (e.g., 14 days) after you get your results.
    7. You must submit your guarantee claim in writing within a set period (e.g., 30 days) of getting the failed exam result.
      The specific terms, scores, and timeframes for any money-back guarantee will be clearly stated in the promotional materials or specific agreement for that course and will override this general clause if they are different.
  • When Refunds Are NOT Given: It’s not a reason for a refund if you say you don’t have time for lectures or study, or if you have tech problems on your computer/device (e.g., printer issues, can’t install software, internet problems) that aren’t caused by us.
  • Non-Transferable: Services cannot be transferred or given to someone else.
  • Service Considered Performed: We consider our agreement substantially fulfilled seven (7) calendar days after purchase if digital materials and/or pre-recorded videos are made accessible, or if live sessions have started.

8. How We Value Services in Case of Disputes

If there’s a disagreement about the value of products or services in a combo package, you agree that the market values are as follows (unless a specific product/service states otherwise):

  • The price of any single item if bought alone will usually be higher than its price as part of a discounted combo.
  • For Services or products already provided, offered, or delivered, their value in a dispute will be their standalone individual price, as reasonably decided by Realty Academy.
  • For Services or products not yet provided or returned (if we agree to a return), their value will be the total combo price you paid, minus the individual item price of any products and services already provided, offered, or delivered.

Example Valuations (these can change and depend on the specific Service):

  • Summary handout/Study Guide (PDF) for each pre-licensing course: up to $200 + tax.
  • Final exam overview/review session for each pre-licensing course: up to $180 + tax.
  • Online live group lesson (per hour, if valued alone): $50 + tax.
  • Online pre-recorded video content (per hour, if valued alone): $30 + tax.

9. Important Disclaimers

  • No Guarantee of Success: While we provide high-quality tutorial services, we DON’T guarantee you’ll pass your licensing exam. Your success depends on your effort, study habits, and other factors.
  • Content Accuracy: We prepare our tutorial materials carefully, but they aren’t perfect and might have errors, omissions, or outdated info. Use your judgment and always double-check with official materials from licensing bodies (like UBC Sauder). Our Services are provided “AS IS” and “AS AVAILABLE.”
  • Tutorial Service Only: Realty Academy ONLY provides tutoring. You are solely responsible for registering with the correct licensing body (e.g., UBC Sauder School of Business for BC real estate, mortgage, rental, strata, or broker courses) and meeting all their requirements, including paying their fees. If you’re taking tutoring for builder licensing, you must register for government-approved builder pre-licensing courses from third-party providers.
  • Licensing Requirements: You are responsible for making sure you meet all other requirements from licensing authorities to get and keep your license (e.g., age, education, language skills, background checks, and related costs).
  • Disclaimer of Warranties: TO THE FULLEST EXTENT THE LAW ALLOWS, REALTY ACADEMY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON’T PROMISE OUR WEBSITE OR SERVICES WILL MEET YOUR NEEDS, OR THAT ACCESS WILL BE UNINTERRUPTED, ON TIME, SECURE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE FIXED.
  • Downloaded Material: ANYTHING YOU DOWNLOAD OR GET THROUGH OUR WEBSITE OR SERVICES IS AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA FROM DOWNLOADING SUCH MATERIAL.

10. Limits on Our Liability

IN NO SITUATION WILL REALTY ACADEMY (OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. THIS INCLUDES, BUT ISN’T LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE KNEW SUCH DAMAGES WERE POSSIBLE), RESULTING FROM:
(I) USING OR NOT BEING ABLE TO USE THE WEBSITE OR SERVICES;
(II) THE COST OF GETTING SUBSTITUTE GOODS/SERVICES;
(III) UNAUTHORIZED ACCESS TO OR CHANGES TO YOUR DATA;
(IV) STATEMENTS OR ACTIONS OF ANY THIRD PARTY ON THE SERVICE; OR
(V) ANY OTHER ISSUE RELATED TO THE WEBSITE OR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE WEBSITE, SERVICES, OR THESE TERMS (WHETHER IN CONTRACT, TORT, OR ANYTHING ELSE) WILL NOT BE MORE THAN THE TOTAL FEES YOU PAID TO REALTY ACADEMY FOR THE SPECIFIC SERVICE CAUSING THE CLAIM IN THE SIX (6) MONTHS BEFORE THE CLAIM.

Some places don’t allow excluding certain warranties or limiting liability for certain damages, so some of these limits might not apply to you.

11. Your Agreement to Indemnify Us

You agree to indemnify, defend, and hold harmless Realty Academy (and our affiliates, officers, directors, employees, agents, and licensors) from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable lawyer’s fees) that we might face as a result of or arising from:

  • Your (or anyone using your account’s) violation of these Terms.
  • Your use of the Website or Services.
  • Your violation of any law or the rights of someone else.

12. Student Conduct and Our Right to Terminate

We expect you to act professionally during live sessions or any interactions on our platforms.
If Realty Academy believes, in our sole judgment, that your behavior is disruptive, disrespectful, or negatively impacts the learning environment for others, we reserve the right to give you warnings. After two (2) reasonable warnings, or immediately for serious misconduct, we can end your student status and access to Services without any refund.
We can also end or suspend your access for any other breach of these Terms (see also Section 3 for other reasons we might refuse or end service).

13. Your Personal Information and Privacy

Your privacy is important. How we collect and use your personal information is covered by our Privacy Policy, which is part of these Terms and can be found on our Website. By using our Services, you agree to this collection and use.
You authorize Realty Academy to share your contact information (that you provide) with our affiliated services or partner real estate brokerages. This would be to help you get your license, find career opportunities, or offer related services, all while following privacy laws and our Privacy Policy. You’ll have the option to opt-out of these communications.

14. Links to Other Websites & Services (Third Parties)

Our Website might have links to other websites or services not owned or controlled by Realty Academy (e.g., UBC Sauder School of Business, regulatory bodies). These links are just for your convenience. We don’t control and aren’t responsible for the content, privacy policies, or practices of these third-party sites or services. You agree that Realty Academy isn’t liable, directly or indirectly, for any damage or loss caused by using or relying on any content, goods, or services from these third-party sites.

15. No Soliciting Other Students

By participating in our Services, you might interact with or get contact information for other students. You agree that you will NOT, without our written permission first, directly or indirectly, try to solicit, canvas, or interfere with any person (including other students) whose personal information you got through your relationship with us. This applies to any purpose that competes with or harms Realty Academy, or for your own unrelated business purposes. This rule is to protect our business and the privacy of all students.

16. Governing Law and How We Settle Disputes

These Terms, and any disputes related to them (including non-contractual ones), are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict of law rules.
Any dispute, controversy, or claim related to these Terms (including their existence, validity, interpretation, performance, breach, or termination) will be resolved by the courts of the Province of British Columbia, in Vancouver, BC. You irrevocably agree to the exclusive jurisdiction of these courts.

17. Other General Legal Stuff

  • Entire Agreement: These Terms, any specific agreements for Services you bought (like your email receipt), and our Privacy Policy make up the whole agreement between you and Realty Academy about using the Website and Services. They replace all previous discussions or proposals.
  • Changes to Terms: Realty Academy can change or replace these Terms at any time. If a change is significant, we’ll try to give at least 30 days’ notice before new terms take effect. What counts as a “significant change” is up to us. If you keep using the Website or Services after changes, you accept the new Terms.
  • Severability: If a court finds any part of these Terms invalid or unenforceable, the other parts will still be in full effect. The invalid part will be changed as little as possible to make it valid and enforceable.
  • Waiver: If we don’t enforce a part of these Terms, it doesn’t mean we’re waiving that right or any other right, now or in the future.
  • Assignment: You can’t transfer your rights or obligations under these Terms without our written permission. Realty Academy can transfer our rights and obligations without restriction.
  • Headings: The headings used here are just for convenience and don’t affect the meaning of the Terms.
  • Force Majeure (Events Beyond Our Control): Realty Academy won’t be liable for any failure or delay in our obligations if it’s due to causes beyond our reasonable control. This includes things like acts of God, strikes, riots, war, epidemics, pandemics, government actions, fire, communication failures, power outages, earthquakes, or other disasters.

18. How to Contact Us

If you have questions about these Terms & Conditions or our Services, please get in touch:

Realty Academy
Email: [Insert Realty Academy Email Address – e.g., hello@realtyacademy.ca]

For questions about your exam, course content, or technical support, please use the specific communication channels we provide when you enroll.

By clicking “I Agree” (or something similar) when you purchase, or by accessing or using Realty Academy’s Website or Services, you are stating that you have read, understood, and agree to be bound by these Terms and Conditions.